Q. International Shipping?
Q. How is international shipping rate calculated?
A. Regardless of where you are, we provide a fixed rate of $US10 for all orders. However, orders above US$100 are free of cost!
** NOTE: International shipments may be subject to import taxes, duties, and custom fees, which are levied once the package reaches the country of destination. All related fees are the responsibility of the recipient.
Q. How long does it usually take for me to receive my items?
A. We are doing our best to deliver items to our lovely Bowers as fast as we can. It takes about 2-3 business days on average for the products to be delivered.
We only ship on business day(Mon-Fri, excluding public holidays!)
Our delivery is done via FEDEX EXPRESS in order to delivery our products safely and quickly.
Once it's dispatched your tracking number will be provided so check your order status.
* Please contact our CS team(firstname.lastname@example.org) if you still have not received your parcel after one week from the date tracking number is given.
Q. How do I track my order?
A. Once your order has been confirmed, you'll receive an email with your delivery details. Also you can check that MY ACCOUNT too!
Q. Can my shipment be delivered to a PO box?
A. No, as we deliver via FEDEX EXPRESS, PO box delivery is unavailable. Doing so may delay your shipment or even result in a return.
Therefore, we advise that you not use a PO box when placing orders.