Q. Can I get a refund or cancel my order?
A. Before your order is shipped, refund / cancellation is definitely possible! Please send us an email (email@example.com) if you wish to cancel your order before shipping! you can check the shipping status on MY ACCOUNT - MY ORDER STATUS.
Unfortunately, after your order has been shippped, refund/cancellation is unavailable. However, if there is a defect, refund/exchange is possible.
Q. Can I exchange my product after I receive it?
A. For sanitary reasons, exchange is unavailable after you receive your package.
Exchange / refund is only available before the shipment or in case of defect.
Q. What should I do if I have received defective or wrongly shipped products?
A. We apologize for the inconvenience caused. Please email our team (firstname.lastname@example.org) your order number and a clear photo of the defective / wrongly shipped items WITHIN 48 hours of receiving your package so we can fix the situation.
NOTE: MISTER BOWER has very high quality control standards and each item is checked 2-3x before being shipped.