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Title REFUND/EXCHANGE/CANCELLATION
Posted by MISTER BOWER (ip:)
  • Rate 0points  
  • Date 2020-06-15 15:37:28
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  • Views 73

Q. Can I get a refund or cancel my order?

A. Before your order is shipped, refund / cancellation is definitely possible! Please send us an email (yhkim@misterbower.com) if you wish to cancel your order before shipping! you can check the shipping status on MY ACCOUNT - MY ORDER STATUS.

Unfortunately, after your order has been shippped, refund/cancellation is unavailable. However, if there is a defect, refund/exchange is possible.



Q. Can I exchange my product after I receive it?

A. For sanitary reasons, exchange is unavailable after you receive your package.

Exchange / refund is only available before the shipment or in case of defect.



Q. What should I do if I have received defective or wrongly shipped products?

A. We apologize for the inconvenience caused. Please email our team (yhkim@misterbower.com) your order number and a clear photo of the defective / wrongly shipped items WITHIN 48 hours of receiving your package so we can fix the situation.


NOTE: MISTER BOWER has very high quality control standards and each item is checked 2-3x before being shipped.

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