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How to join

Click on the [Sign Up] link and complete the form in order to create your account. Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward credits. Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.

How to order

Order is processed as below:
Step 1: Search for products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID or non-member order.
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number.

Payment

We accept the following forms of payment:
- Credit Card
  - Visa
  - MasterCard
  - American Express
  - Discover
- PayPal

Shipping

  • Shipping Method : Registered Shipping (Express)
  • Shipping Area : A Region.
  • Shipping Rate : When applying differential amount between purchase price and shipping fee: Shipping fee will be set according to total purchased price.
  • Delivery Time : 2 - 5 days
  • Shipping cost: 10 USD FLAT RATE (free delivery on all orders above 100 USD)


    GENERAL INFORMATION: Orders containing in-stock merchandise usually ship via FEDEX same day when placed before 2pm PST Monday - Thursday and before 12pm PST on Fridays. Otherwise, orders may take 2-3 business days to fulfill. Orders are fulfilled in the order they are placed. Please note orders placed during holiday seasons may take longer to fulfill, however we pride ourselves on getting orders out quickly and take measures to do so during peak times to help avoid extra delays.

    Please take into consideration that some products may take additional time for delivery and processing.
    Important: Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order.

    Please note that we are unable to deliver to Post Office boxes, as the package needs to be signed by the customer.

    - Customs and Duties

    The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.

Returns & Exchanges

Unfortunately, due to sanitary purposes, we do not conduct any returns / exchanges.
In case of product defect, please email out team (yhkim@misterbower.com) your order number and a clear photo of the defective item WITHIN 48 hours of receiving your package so we can correct this situation.
Note: MISTER BOWER has very high quality control standards and each set is checked 2-3x before being shipped.


Refunds

Unfortunately, due to sanitary purposes, we do not conduct any returns / exchanges.
In case of product defect, please email out team (yhkim@misterbower.com) your order number and a clear photo of the defective item WITHIN 48 hours of receiving your package so we can correct this situation.
Note: MISTER BOWER has very high quality control standards and each set is checked 2-3x before being shipped.


Other

Pending period for reward store credit:
Your reward store credit issued from orders will be added to your account and stay as Pending for 20 days from delivery before validation to compensate time for exchange or returns. Meanwhile, you are free to spend your available store credit balance.

Requirements:
If you pay for your order with store credit, you are required to spend a minimum store credit of #min_mileage.”
The maximum store credit you can spend on one order is “max_mileage.”

Cancellation of store credit:
Pending credit issued from orders will be automatically cancelled on cancellation or return of the relevant order. Your store credit will be cancelled if you close your account. Also, your store credit will expire if there is no newly issued store credit for three years.
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